Partner – London, UK
Woon-Hui has over 16 years of experience in business transformation, restructuring, change management and operational excellence in the Oil & Gas industry, leading high profile programmes across various business portfolios and functions (Upstream, Downstream, Finance, IT, Customer Experience, Legal). Recognised expertise in large scale strategy development & implementation with a strong focus on performance management, customer experience and risk management. Originally from Malaysia, Woon-Hui is truly a global citizen, having worked in different locations across the world and been on multiple expat assignments in Singapore, Hong Kong, China and U.K.
- As the Global Programme Manager for Shell Ethics and Compliance, increased ethical mindset & compliance through agile change initiatives, risk-based compliance framework and technology. Led the strategy development & implementation of global control frameworks for Information Management, Data Protection (GDPR readiness) and Joint-Ventures.
- As the Process Owner for Upstream Development, increased speed & quality in decision-making by driving performance through data, analytics and performance/process management. Help shaped the Continuous Improvement culture by establishing company-wide governance and leadership mobilisation.
- As Business Development Lead for Asia, increased value & productivity by the realization of business transformation opportunities (> US $ 5 mln). Improved efficiencies in Logistics, Productions, Sales, Supply Chain, Procurement & Costing by implementing standard processes/policies – focusing on customer value-added activities.
- As Customer Operations Offshoring Lead, Improved customer experience, operational efficiencies and cost performance via a global transformation programme that delivered > $50mln annually.
- Shell, Hewlett Packard